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Order Processing & Shipping

ORDER PROCESSING

* IMPORTANT UPDATE *

Currently due to the coronavirus situation there are temporary suspensions/delays in shipping to Australia, NZ, Canada and many countries in Europe. You can still place your order, but please be aware that your order will most likely take longer to deliver. We will update you as the situation changes. You can also visit this page on the Taiwan Post website for more details including a list of all countries affected.

Customers in the United States: The above does not apply, we can ship to you as usual.

You should receive two emails shortly after you place your order:

  1. An email from us with confirmation and order summary.

  2. An email from PayPal with confirmation of receipt of your payment.

After we receive your order and payment, we will start processing your order.

In most cases, we will finish processing your order within 48-72 hours* and commence shipment.

After your order has shipped we will email you an update, including an online tracking code.

* order processing may take longer due to coronavirus situation (see above) or during Chinese New Year period.

SHIPPING INFORMATION

EMSWe exclusively use EMS (Express Mail Service).

EMS is an international postal express service which provides speed and efficiency combined with reasonable charges

Thanks to EMS, we can usually deliver to 99% of the world within 3 to 9 business days.

Please note: Delivery time commences from the date we ship your order, and may be longer due to customs clearance in your destination country.

Very occasionally item(s) will be temporarily out of stock, in which case your order or part of your order may be delayed. If this happens, we will email  you and advise accordingly. If you have ordered multiple items we will give you the option of waiting until all items are in stock and shipping them all together, or alternatively shipping items in stock immediately and delayed item(s) sent later and separately.

UPON ORDER DELIVERY

Please note it is your responsibility to sign for your order package upon delivery. Upon attempt or re-attempt of delivery, if no-one is at your nominated shipping address and able to sign for your package, your order will probably not be delivered due to security reasons. You will then be given notice to collect your order package from a specified or nominated collection point within an advised time period. If you do not collect your package within this period or at least contact the delivery provider, your order will usually be returned to us, in which case you will be responsible for additional costs to re-ship your order to you. (We can ship to an alternative address if you wish).